What should I do if my sensor or patch fails?

If a patch and sensor fails, you can request a replacement by submitting a ticket below or writing to us at support@signos.com. Please be sure to include the following: 

1. The location site/placement of your sensor
2. The amount of time you’ve had your sensor on
3. The error message you received
4. Any screenshots or images to further explain what happened

PLEASE NOTE: If you’re experiencing device issues but have not received an error message telling you to remove the sensor, please contact Signos Support BEFORE you remove it, and they will be happy to help you troubleshoot. Subscriptions do not include free replacements for devices incorrectly utilized or removed prematurely.