If a patch and sensor fails, you can request a replacement by submitting a ticket below or writing to us at email@example.com. Please be sure to include the following:
- The type of sensor that failed (G6 or G7)
- The location site/placement of your sensor
- The amount of time you’ve had your sensor on
- The error message you received
- Any screenshots or images to further explain what happened
PLEASE NOTE: If you’re experiencing device issues, contact Signos Support BEFORE removing a sensor, and they will be happy to help you troubleshoot. Subscriptions do not include free replacements for devices incorrectly utilized or removed prematurely.