Signos uses bluetooth in order to connect with the CGM transmitter. If this connection gets interrupted you may notice gaps in your data and/or receive a sensor error.
Note: If you are out of contact with Signos for a period of time, we can recover up to 3 hours of data from the G6 and 24 hours of data from the G7. If your device is out of contact for more than these amounts you won't see that data displayed in your Signos app when you do reconnect.
Best Practices for Connection
- Keep your phone within ~20 feet
- Keep the Signos app running, if you close the app it can take up to 20 minutes to reconnect to the CGM
- Keep your phone battery charged
- Don't turn of your bluetooth as this is how the CGM connects, even in airplane mode you can turn your bluetooth on.
Are you using a G6 and stuck in the “Connecting” status? Check out this article for more troubleshooting steps.
IMPORTANT: If you’re experiencing any device issues, contact Signos Support BEFORE removing a sensor, and we will be happy to help you troubleshoot. Subscriptions do not include free replacements for devices incorrectly utilized or removed prematurely.
Sensor or G6 Transmitter Error
When there's an issue with your sensor or G6 transmitter you’ll see red error text under the hex on your Signos home screen. Click on the error to get more information about next steps.